I have no connection to my DEVIreg™ Smart thermostat

1. Check your smartphone or Device
   In case of a lost connection to the DEVI Smart App check that your device/ Smartphone are connected - a ‘lost connection’ notice will show on the screen. Follow the device message to reconnect to the network.
   
   
2. Check your DEVIreg™ Smart thermostat connection
   There are many factors that might cause your DEVIreg™ Smart thermostat to be off-line occasionally. Before spending the time troubleshooting your home network, you should verify that one of these more common issues aren’t causing the problem:
   
   1. The connection to the Internet at your home is down
   2. A power failure at home
   3. There is a problem with your Wi-Fi router

You can test this by verifying that your phone can connect to the Internet via the same Wi-Fi network.

If you are still experiencing problems – check these troubleshooting steps:

1. Restart Wi-Fi Router and/or Access point
2. Check the router parameters – the table below shows the recommended settings for the

   DEVIreg™

3. Try to connect the DEVIreg™ Smart to a mobile hotspot using your smartphone

4. Restart the DEVIreg™ Smart
5. Check for 2.4 GHz interference – There is more details below about the types of devices that could be interrupting the signal.
6. Check the parental controls on your Wi-Fi router/access point and other firewall settings (Refer to your Wi-Fi router documentation to see if this feature is enabled on your network and how you can exempt the DEVIreg™ Smart from these restrictions).
7. Update your Wi-Fi access point or router’s firmware