I have no connection to my DEVIreg Smart thermostat

  1. Check your smartphone or Device
    In case of a lost connection to the DEVI Smart App check that your device/ Smartphone are connected - a ‘lost connection’ notice will show on the screen. Follow the device message to reconnect to the network.

  2. Check your DEVIregTM Smart thermostat connection
    There are many factors that might cause your DEVIregTM Smart thermostat to be off-line occasionally. Before spending the time troubleshooting your home network, you should verify that one of these more common issues aren’t causing the problem:

    1. The connection to the Internet at your home is down
    2. A power failure at home
    3. There is a problem with your Wi-Fi router

You can test this by verifying that your phone can connect to the Internet via the same Wi-Fi network.

If you are still experiencing problems – check these troubleshooting steps:

  1. Restart Wi-Fi Router and/or Access point
  2. Check the router parameters – the table below shows the recommended settings for the DEVIregTM
  3. Try to connect the DEVIregTM Smart to a mobile hotspot using your smartphone
  4. Restart the DEVIregTM Smart
  5. Check for 2.4 GHz interference – There is more details below about the types of devices that could be interrupting the signal.
  6. Check the parental controls on your Wi-Fi router/access point and other firewall settings (Refer to your Wi-Fi router documentation to see if this feature is enabled on your network and how you can exempt the DEVIregTM Smart from these restrictions).
  7. Update your Wi-Fi access point or router’s firmware
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